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Marketing for Results

Grant Johnson

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Top Stories by Grant Johnson

If you haven't revisited your brand architecture in more than a year, it's likely what you're building is a façade, rather than reinforcing a foundation.  Because technology and innovation are inextricably linked, tech companies are continuously introducing new products and services, and in most cases, adding brands and sub-brands into their product portfolios.  Over time, even a sound architecture can begin to crumble under the strain of too many overlapping brand layers. It's not as if tech marketers are trying to create brand disorder and chaos, it's just that  inattention to brand architecture necessarily results in inefficient brand structures.  When I was at FileNet (now part of IBM), the company had already made a smart decision to consolidate disparate brand identities under the master brand FileNet.  Nevertheless, after several years of acquisitions and a ... (more)

B2B Companies Play Catch-up in Social Media Arena

This Q/A with Grant Johnson, conducted recently by Drew Neisser, CEO of Renegade, a NYC-based social media and marketing consultancy, also ran here on The Drew Blog. B2B companies for the most part have been playing catch up to their B2C counterparts in the social media arena. One company that is coming on strong in this area is Pega, a company that helps other companies be more focused on their customers via BPM and CRM software solutions. I was delighted to able to catch up with Grant Johnson, Pega’s CMO as part of the soon to be released Social Media Fitness Study. (BTW, CMO’... (more)

Building High Performance Marketing Teams

When joining a new company, it’s critical to quickly assess the team you’ve inherited to determine what level of organization restructuring and rebuilding will be required to ensure functional success.  Before rushing to judgment and a rapid makeover, take time to understand – on a personal level - the structure, composition, talent, strengths and weakness of the team.  Besides the obvious gaps in competencies, under-performers and open positions, often there are more subtle clues to the most pressing organizational shortcomings as well as staff member potential. Misplaced.   In... (more)

Technology Brand Development Essentials

Having created and shaped several successful brands over the past decade, including FrontBridge (acquired by Microsoft) and FileNet (acquired by IBM), there are a few fundamentals that are key to successful brand development. It has to start at the top with the CEO supporting an investment in branding and disciplined brand management. Without that, it’s a non-starter. Given technology companies are continuously innovating and changing products, the brand strategy has to be differentiated and relevant to target markets and the executional guidelines have to be consistently applied... (more)

Sales & Marketing: Why Can’t We All Just Get Along?

Over the past 15 years waging war in the technology marketplace, I’ve come to appreciate that the first battle for marketing is often the one fought inside a company between sales and marketing.  Let’s face it, the two functions are often at odds due to the he fundamental schism of one function primarily rewarded for delivering near term results, i.e. get sales this quarter, and the other function primarily rewarded for creating competitive advantage and building brand preference. It’s no wonder there’s a lot of finger pointing in the hallways and conference rooms across America... (more)